FAQ

Our target customers are passionate runners and walkers of all levels – from marathon trainers to casual joggers. We cater to both men and women looking for high-performance gear including shoes (road racing, trail running, track spikes), apparel, accessories, and injury prevention products. Our global shipping (with some exceptions) serves runners worldwide who value both quality equipment and reliable delivery.

We combine a runner-focused approach with a stylish, performance-driven product selection. Our website offers a clean, organized shopping experience with products categorized by type (Apparel, Shoes, Accessories) and gender (Men, Women). We stand out with our transparent delivery promises, competitive pricing, and premium global shipping partners.

Our carefully curated selection includes:

• Footwear: Road racing shoes, trail running shoes, track spikes, and walking shoes
• Apparel: Performance clothing for men and women
• Accessories: Bottles & hydration packs, socks, sports bras, sunglasses
• Performance: Nutrition & hydration products, injury prevention & recovery gear
• Safety: Running & walking safety equipment

Consider your running surface (road vs. trail), foot type, and intended use (racing vs. training). Our product descriptions include detailed specifications about cushioning, support, and terrain suitability. For personalized recommendations, email our customer service with details about your running habits and we’ll gladly advise.

We accept all major credit cards: Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All payments are processed through encrypted channels for your security.

Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your complete payment details on our servers.

We occasionally run promotions and offer discount codes through our newsletter and social media channels. Currently we don’t offer physical gift cards, but you can always purchase products as gifts and have them shipped directly to the recipient.

We ship worldwide except to some remote areas and parts of Asia due to logistical constraints. If you’re unsure about delivery to your location, please contact us before ordering at [email protected].

We offer two reliable shipping methods:

1. Standard Shipping ($12.95 USD) via DHL or FedEx: 10-15 days after dispatch with detailed tracking
2. Free Shipping on orders over $50 via EMS: 15-25 days after dispatch with basic tracking

All orders are processed within 1-2 business days before shipping.

Once your order ships, you’ll receive a confirmation email with tracking information. For DHL/FedEx shipments, you’ll get detailed tracking updates. EMS tracking updates may be less frequent but you’ll still be able to monitor your package’s progress.

While we work with reliable carriers, occasional delays can happen. If your package hasn’t arrived within the estimated timeframe, contact our Louisville-based customer service team at [email protected] and we’ll investigate with the carrier.

We offer hassle-free returns within 15 days of receiving your order. Items must be unused, in original condition with all tags attached. Contact our customer service to initiate a return and receive instructions. Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and bank processing times.

Currently we process returns and new orders separately for efficiency. If you need a different size or color, please return the original item (following our return process) and place a new order for the item you want.

Our U.S.-based team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm EST).

Our headquarters and customer service center is located at 482 Cerullo Road, Louisville, US 40299. While we don’t have a physical retail store open to the public, our team works diligently from this location to serve our global running community.