At Run Style Shop, we want every mile in your gear to feel perfect. If your purchase doesn’t meet your expectations, our flexible returns policy ensures you can shop with confidence.

Our Returns Promise

We accept returns and exchanges within 15 days of delivery for most items, provided they are:

  • In original condition (unworn, unwashed, with tags attached)
  • In original packaging with all accessories
  • Accompanied by proof of purchase

Note: For hygiene reasons, the following items cannot be returned or exchanged unless defective:

  • Socks
  • Sports Bras
  • Bottles & Hydration Packs

Simple 3-Step Return Process

  1. Initiate Your Return
    Email us at [email protected] within 15 days of receiving your order with:
    • Your order number
    • Item(s) you wish to return/exchange
    • Reason for return
    • Whether you prefer a refund or exchange
  2. Receive Return Authorization
    We’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions within 48 hours.
  3. Ship Your Return
    Package your item securely with the RMA number visible on the package. Ship to:
    Run Style Shop Returns
    482 Cerullo Road
    Louisville, US 40299

Return Shipping Options

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend:

  • Tracked Service: Use a carrier that provides tracking (DHL, FedEx, or EMS)
  • Insurance: Consider insuring your return package

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when your refund is issued

Note: Depending on your financial institution, it may take 3-10 additional business days for the refund to appear on your statement.

Exchange Process

For exchanges (size, color, or style):

  1. Follow the standard return process above
  2. Clearly indicate your preferred exchange item in your return request
  3. We’ll ship your new item once the return is received

Exchanges are subject to product availability. If your preferred item is out of stock, we’ll contact you with options.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Run Style Shop Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Item(s) for return/exchange: – [Product Name] – [Size/Color] – [Quantity] Reason for return/exchange: [Please specify] [For exchanges only] I would like to exchange for: – [New Product Name] – [New Size/Color] – [Quantity] Additional notes: [Any special instructions] Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange a free return and expedited replacement

International Returns

For customers outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Mark the package as “Returned Goods” to avoid customs fees
  • Original shipping fees are non-refundable

Questions about our policy? Our Louisville-based team is ready to help at [email protected].

Run Style Shop – Where Your Satisfaction Runs as Smoothly as Your Stride