At Run Style Shop, we’re committed to keeping you moving with gear that performs as hard as you do. Whether you’re training for your next race or enjoying your daily run, our shipping and returns policies are designed for your convenience.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to meet your needs:

  • Standard Shipping ($12.95) – via DHL or FedEx (10-15 business days delivery after shipping)
  • Free Shipping – via EMS for orders over $50 (15-25 business days delivery after shipping)

Note: We currently ship worldwide except to certain Asian countries and remote regions. Delivery times may vary based on destination and customs processing.

Our Returns Promise

We stand behind every product we sell. If you’re not completely satisfied, you may return most items within 15 days of delivery for a refund or exchange.

Return Eligibility

To be eligible for return, items must be:

  • In original condition (unworn, unwashed, with all tags attached)
  • In original packaging with all accessories
  • Accompanied by proof of purchase

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged unless defective:

  • Socks
  • Sports Bras
  • Bottles & Hydration Packs

Simple 3-Step Return Process

1. Initiate Your Return

Email us at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

2. Receive Return Authorization

We’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions within 48 hours.

3. Ship Your Return

Package your item securely with the RMA number visible on the package. Ship to:

Run Style Shop Returns
482 Cerullo Road
Louisville, US 40299

Return Shipping Options

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a tracked service (DHL, FedEx, or EMS)
  • Consider insuring your return package

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when your refund is issued

Depending on your financial institution, it may take 3-10 additional business days for the refund to appear on your statement.

Exchange Process

For exchanges (size, color, or style):

  • Follow the standard return process above
  • Clearly indicate your preferred exchange item in your return request
  • We’ll ship your new item once the return is received

Exchanges are subject to product availability. If your preferred item is out of stock, we’ll contact you with options.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange a free return and expedited replacement

International Returns

For customers outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Mark the package as “Returned Goods” to avoid customs fees
  • Original shipping fees are non-refundable

Need Help?

Our Louisville-based team is ready to assist with any questions about our shipping or returns policy. Contact us at [email protected].

Run Style Shop – Where Your Satisfaction Runs as Smoothly as Your Stride